Qeevo Terms of Service

1.1 Parties

"One Chain Solutions," "we," "us," and "our" refer to One Chain Solutions LLC, an Illinois limited liability company operating Qeevo.

"Customer," "you," and "your" refer to the individual or legal entity that creates a Qeevo account or uses the Service.

"Authorized Users" means any employees, contractors, or agents you permit to access the Service under your account.

1.2 The Qeevo Platform

Qeevo is a cloud-based business management platform that includes CRM, estimate creation and delivery, invoicing, payment tracking, profitability analysis, digital agreement management with e-signature functionality, analytics, reporting, and document templates. Features and modules may change as the platform evolves.

1.3 Agreement Scope

This Customer Agreement, together with any order form, pricing schedule, and the Privacy Policy, is the entire and exclusive agreement governing your use of the Service. Verbal statements, prior agreements, and outside documents do not modify it unless One Chain Solutions expressly incorporates them in writing.

1.4 Authority to Bind

If you accept this agreement for a company or other legal entity, you represent that you have authority to bind that entity, and that entity becomes the Customer under this agreement.

2.1 Right to Modify

One Chain Solutions may modify, update, or replace this agreement at any time in its sole discretion, subject to the notice process in this section.

2.2 Notice of Material Changes

For material changes, One Chain Solutions will provide notice and the updated terms will take effect 30 days after notice is given to existing customers.

• Email to the address on file for your account
• In-app notification on your next login
• Posting the updated agreement at https://www.onechainsolutions.com/legal

2.3 Automatic Acceptance

If you continue using the Service after revised terms become effective, you automatically accept and are legally bound by them. If you do not agree, your sole remedy is to cancel your account and stop using the Service before the new terms take effect.

2.4 Version Control

The "Last Updated" date identifies the most recent revision. The current version always supersedes all prior versions.

3.1 Registration Requirements

To use the Service, you must provide accurate, complete, and current information, including your legal name, valid business email, business name, and billing information. You must keep this information current during your subscription term.

3.2 Account Ownership

The individual or entity that registers the account is the Account Owner. If the account is opened for a business, the business is the legal Account Owner and the designated billing contact is the default Account Administrator with billing and administrative control.

3.3 Minimum Age Requirement

You must be at least 18 years old to create an account or use the Service.

3.4 Account Credentials & Security

You are solely responsible for maintaining the confidentiality of login credentials, limiting access to authorized individuals, all activity under your account, and promptly reporting suspected unauthorized access to [email protected]. One Chain Solutions is not liable for losses caused by your failure to protect credentials.

4.1 Available Subscription Plans

Qeevo offers month-to-month, six-month, and annual commitment options. Pricing may vary based on features, number of Authorized Users, and promotional offers available at enrollment.

• Month-to-month: billed monthly with no long-term commitment and cancellable with 30 days' notice before the next billing cycle.
• Six-month plan: billed as one payment or six monthly installments for a six-month commitment. Early cancellation does not remove remaining installment obligations.
• Annual plan: billed as one payment or twelve monthly installments for a twelve-month commitment. Early cancellation does not remove remaining installment obligations.

4.2 Free Trial

New customers may receive a 7-day free trial. No charge is assessed if you cancel on or before the final trial day. After the trial expires, your account automatically converts to the paid plan selected at registration unless you cancel first.

4.3 Automatic Renewal

All subscription plans renew automatically at the end of each billing period unless canceled under Section 4.6. By accepting these terms, you authorize recurring charges to your payment method on file.

4.4 Non-Refundable Fees

All fees are non-refundable. No credits or refunds are provided for partial months, unused time after cancellation, mid-cycle downgrades, or periods when you choose not to use the Service. Plan upgrades are charged on a prorated basis immediately.

4.5 Late Payments & Collection Costs

Overdue balances accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. You are responsible for collection costs, including agency fees, court costs, and reasonable attorneys' fees.

4.6 Cancellation

You may cancel by using Billing > Cancel Subscription inside your account dashboard or by emailing [email protected]. Monthly cancellations take effect at the end of the current billing period. For six-month and annual installment plans, cancellation acts only as notice of non-renewal and you remain responsible for the remaining committed payments. One Chain Solutions may cancel or suspend accounts for non-payment, agreement violations, or harmful conduct.

5.1 Right to Adjust Pricing

One Chain Solutions may adjust subscription pricing and commits to providing meaningful advance notice before any price increase takes effect.

5.2 Notice Period for Price Increases

One Chain Solutions will give at least 60 days' written notice before any increase in recurring subscription fees becomes effective.

• Email to the primary account email on file
• In-app notification within Qeevo
• Updated pricing posted at https://www.onechainsolutions.com/pricing

5.3 Reasons Pricing May Change

Any adjustment reflects continued investment in the quality and longevity of the Service.

• Rising infrastructure, hosting, and third-party service costs
• Investment in new features, modules, and platform improvements
• Increases in labor, engineering, and support costs
• Changes in payment processing, compliance, or regulatory costs

5.4 Acceptance of Adjusted Pricing

Continuing to use the Service after new pricing takes effect means you accept the updated subscription fee. If you do not agree, you must cancel before the new rate begins. Cancellation after the effective date does not entitle you to a refund of the first period billed at the new rate.

5.5 Promotional Pricing

Promotional or introductory pricing applies only for the stated promotional period. After that period, your subscription renews at the then-current standard rate, subject to the notice rules in Section 5.2.

6.1 One Chain Solutions' Security Commitment

One Chain Solutions maintains a multi-layered security program to protect Qeevo and your business data and will notify you within 72 hours of becoming aware of a security breach that materially compromises your data, when required by law.

• Encryption in transit using TLS 1.2 or higher
• Encryption at rest using AES-256 or an equivalent industry standard
• Role-based access controls and least-privilege authentication
• Regular third-party security assessments and vulnerability testing
• Continuous monitoring for suspicious access patterns and anomalies
• Secure, redundant backups with disaster recovery capabilities
• Incident response procedures and breach notification protocols

6.2 Limitations of Security Commitment

No internet-connected system can be guaranteed to be 100% secure. One Chain Solutions does not warrant that the platform will be immune from all unauthorized access, interception, or security vulnerabilities, and you acknowledge that internet transmission inherently carries risk.

6.3 Customer Responsibility for Misuse

One Chain Solutions is not responsible for security incidents, data loss, unauthorized access, or other harm caused by weak passwords, credential sharing, use on unsecured networks or devices, delayed reporting of suspected compromise, misuse by you or your Authorized Users, or phishing and social engineering attacks directed at you rather than the platform infrastructure.

6.4 Data Breach Notification

For a confirmed security breach materially affecting your user content, One Chain Solutions will provide written notice within 72 hours of becoming aware of it and include the nature of the breach, the types of data involved, and remediation steps being taken.

7.1 Permitted Use

You may use Qeevo only for lawful internal business purposes and in compliance with this agreement, applicable law, and any documentation or usage guidelines provided by One Chain Solutions.

7.2 Prohibited Use

One Chain Solutions may suspend or terminate your account immediately, without notice or liability, for prohibited activity. Termination for cause does not entitle you to a refund of prepaid fees.

• Using the Service for unlawful, fraudulent, or deceptive purposes
• Uploading or transmitting content that infringes intellectual property, privacy, or other third-party rights
• Attempting to gain unauthorized access to the platform or other customer accounts
• Reverse engineering, decompiling, or trying to extract source code
• Using the Service to send spam, malware, or other harmful content
• Misrepresenting your identity or authority
• Using the Service in violation of export control or sanctions laws

8.1 Platform Ownership

Qeevo, including its software, technology, designs, trademarks, service marks, algorithms, and documentation, remains the exclusive intellectual property of One Chain Solutions LLC. This agreement does not transfer ownership of the platform or its underlying technology to you.

8.2 Your Data

You retain ownership of the data, content, and information you upload to or create in the Service. You grant One Chain Solutions a non-exclusive, royalty-free, worldwide license to host, process, store, display, and transmit that data only as necessary to provide and operate the Service on your behalf.

8.3 Feedback

If you submit suggestions, ideas, or feedback about Qeevo, you grant One Chain Solutions a perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Service or future products without compensation.

9.1 Service Performance Warranty

This warranty is your sole and exclusive remedy for service performance deficiencies. If One Chain Solutions materially breaches this warranty, its sole obligation is to use commercially reasonable efforts to restore platform functionality.

• Provide the Service with reasonable skill, care, and diligence consistent with industry standards for cloud SaaS platforms
• Use commercially reasonable efforts to maintain at least 99% monthly uptime, excluding scheduled maintenance windows
• Provide at least 24 hours' notice of scheduled maintenance affecting availability when practicable
• Promptly investigate and address material platform defects reported in good faith
• Operate the platform in compliance with applicable data protection and security laws

9.2 Mutual Compliance Warranty

Each party represents that it has authority to enter into this agreement, its performance does not violate law or third-party obligations, it will comply with applicable law, and it will not use or operate the Service in a way that violates anti-corruption, anti-money laundering, privacy, or data protection laws. Each party will maintain required licenses, permits, and authorizations.

9.3 Disclaimer of Warranties

Except for the express warranty in Section 9.1, the Service is provided on an as-is and as-available basis. One Chain Solutions disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, warranties that the Service will meet your specific business requirements, that it will be error-free or uninterrupted, and warranties regarding the accuracy, reliability, or completeness of information obtained through the Service.

The Service is not designed or warranted for high-risk activities where failure could cause personal injury, death, or significant property damage.

10.1 Exclusion of Consequential Damages

To the maximum extent permitted by law, One Chain Solutions and its officers, directors, employees, agents, vendors, and licensors are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, lost business, loss of goodwill, anticipated savings, data loss or corruption, substitute goods or services, or business interruption, even if advised those damages were possible and regardless of the legal theory asserted.

10.2 Cap on Liability

Total cumulative liability arising out of or related to this agreement or the Service will not exceed the greater of the total fees you paid to One Chain Solutions during the 12 months immediately before the event giving rise to the claim, or $100 USD.

10.3 Essential Basis

You acknowledge that these liability limits reflect a reasonable allocation of risk and are an essential basis of the agreement.

10.4 Third-Party Services

Qeevo may integrate with or rely on third-party services such as payment processors, email services, and hosting providers. One Chain Solutions is not liable for the availability, security, accuracy, or performance of those third-party services, even when integrated into or recommended through the platform.

You agree to defend, indemnify, and hold harmless One Chain Solutions, its officers, directors, employees, contractors, and agents from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Service in violation of this agreement or law, customer data that infringes third-party rights, your negligence, willful misconduct, or fraud, or disputes between you and third parties arising from your use of the Service.

One Chain Solutions will provide prompt written notice of any claim for which it seeks indemnification and will cooperate reasonably in the defense at your expense.

Each party will treat as confidential any non-public information disclosed by the other party that is marked confidential or that reasonably should be understood to be confidential based on its nature and the circumstances of disclosure.

• Use the other party's confidential information only as needed to perform obligations under this agreement
• Protect it with at least the same degree of care used for its own confidential information, and no less than reasonable care
• Do not disclose it to third parties without prior written consent

These obligations do not apply to information that becomes public through no fault of the receiving party, was already known without restriction, is lawfully received from a third party without restriction, or must be disclosed by law or court order.

13.1 Informal Resolution

Before starting a formal dispute proceeding, both parties agree to try in good faith to resolve disputes informally. You must send written notice to [email protected] describing the dispute in reasonable detail. The parties then have 60 days from receipt of notice to attempt informal resolution before arbitration may begin.

13.2 Binding Arbitration

If informal resolution fails, all disputes must be resolved by final and binding arbitration administered by JAMS under its applicable rules. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. You expressly waive the right to a jury trial and to bring claims as a plaintiff or class member in any class, collective, or representative action.

13.3 Exceptions

Either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent imminent harm pending arbitration. One Chain Solutions may also pursue collection of overdue fees in small claims court where applicable.

13.4 Governing Law & Venue

This agreement is governed by Illinois law, without regard to conflict-of-law provisions. Proceedings not subject to arbitration must be brought exclusively in the state or federal courts of DuPage County, Illinois.

This agreement begins when you create a Qeevo account and continues until terminated. Either party may terminate under Section 4.6. One Chain Solutions may terminate or suspend access immediately, without notice or refund, for material breach, non-payment, fraudulent activity, or conduct that creates security or legal risk for the platform or other users.

• Your right to access the Service ends immediately upon termination
• You may request export of your customer data within 30 days after termination; after that, One Chain Solutions may permanently delete it
• Outstanding fees and commitments remain due and payable
• Sections 8, 9, 10, 11, 12, 13, and 15 survive termination

• Entire Agreement: This agreement, together with the Privacy Policy and any order form, is the entire agreement regarding the Service and supersedes prior or contemporaneous agreements.
• Severability: If any provision is invalid or unenforceable, the rest remains in full force and effect.
• No Waiver: Failure to enforce any provision is not a waiver of that or any other provision.
• Assignment: You may not assign this agreement without prior written consent. One Chain Solutions may assign it freely, including in connection with a merger, acquisition, or asset sale.
• Force Majeure: One Chain Solutions is not liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government action, internet outages, or third-party acts.
• Notices: Notices to you may be sent by email or in-app notification. Notices to One Chain Solutions must be sent to [email protected] or One Chain Solutions LLC, Legal Department, Naperville, Illinois, USA.
• Claims Limitation: Any claim arising under this agreement must be brought within one year after it arises or it is permanently barred.
• Language: This agreement was prepared in English. The English version controls in the event of any conflict with a translated version.
• Contact: Questions about this agreement may be sent to [email protected] or (630) 699-7256.